What Troubleshooting Options Can I Try When My Ant Enabled Fitness Device Will Not Upload Data?

If your steps are non showing in the Garmin Connect app or the activity you recorded on your device is not showing in your Garmin Connect account, you demand to sync your watch with Garmin connect App on your phone.

Your Garmin device should display a green dot from the My Day view of the Garmin Connect App, indicating a connection with your phone or some other mobile device.

Simply if that's not working, your Garmin is stuck connecting, says not continued, or the app says that it failed to connect, check out our troubleshooting guide on Garmin syncing issues!

Quick checklist

Fully charge your Garmin device, especially if it'south a new device or you haven't used it in a long time.
Update theGarmin Connect app to the latest version in the App Store (Apple) or Google Play (Android.)
If you connect your Garmin to more than one mobile device (like a phone and a tablet), make certain those two devices are not in the vicinity of each other, plow one of the devices off, or turn off Bluetooth on one of them.
Temporarily remove other Bluetooth-connected devices from your phone.
- Endeavor disconnecting all other BT agile devices, such as headphones, speakers, and so forth.
Check that your Garmin is non in power salve style.
- Find these settings on your Garmin device itself usingBill of fare >Power Manager >Battery Saver > Off or Card > Activeness Settings > Power Save Timeout and choose Extended instead of Normal.
Make sure you turn off any bombardment savings features on your phone, like low ability way (iOS) or bombardment saver (Andriod.)
Verify that Garmin Connect runs or refreshes in the groundwork. To work, Connect app must remain open in the groundwork.
- For Apple tree devices, get to Settings > Full general > Background App Refresh > and toggle on for Connect.
- For Android, go to Settings > Apps > Connect > Mobile data & Wi-Fi > toggle on Background data.
Cheque the phone permissions for the Garmin Connect app.
- Open Garmin Connect and tap the iii-dotMore push button (iOS) or the three-line Menu button (Android).
- Choose Settings > Phone Permissions and turn them all on or tap Manage Permissions to enable them.
- Make sure you allow location access. Android users besides need to allow Files and Media access (also called Storage.)
If you utilise a new telephone, remove your Garmin device fromGarmin Connect on your previous phone, so information technology's no longer connected to that older telephone.
- Make certain you remove information technology from Garmin Connect and your telephone's Bluetooth settings.

Here's how to sync your Garmin watch or tracker with the app

Let's first confirm that y'all sync with Garmin Connect the recommended way.

On your phone, open the Garmin Connect app.
1. If needed, choose the My Mean solar day tab from the bottom menu.
Locate the picture of your Garmin Device at the tiptop of the app.
You should come across a greenish dot next to your Garmin watch'southward or tracker'southward epitome.
When you run into a green dot on the ring, it ways your Garmin picket is properly continued via Bluetooth to your Garmin Connect App.
1. Press the transmission sync button (circular arrows icon) in the Garmin Connect App'due south peak corner to sync data from your watch.
2. Syncing can take a few minutes if your device has not connected in a while.

Don't encounter a green dot next to your Garmin device?

1. If you encounter a cerise dot, y'all must start turn on Bluetooth on your phone. Open up your phone's Bluetooth settings, turn it on, and so await for your Garmin to show as connected.
2. If you encounter no dot, toggle Bluetooth off on your phone, wait 20 seconds, and and then toggle Bluetooth back on in your phone'southward settings. Wait and see if your Garmin connects to your phone's Bluetooth.
3. Once you encounter the dark-green dot, follow the manual sync steps listed above.

In rare cases, your Garmin itself might have Bluetooth turned off

On your Garmin lookout or tracker, open the controls carte du jour.
- If you don't know how to access your Garmin's control menu, run into your users' manual.
Select the Phone and Bluetooth icon.
Turn on your Garmin'south Bluetooth to allow it to connect to your telephone's Bluetooth.

If you cannot get your Garmin to connect and still don't meet a light-green dot adjacent to your watch or tracker, follow the troubleshooting steps below to prepare this problem.

Have problem syncing your watch and with Garmin connect?

If you tin't get the green dot to prove upwards and still come across a red dot, gray dot, or no dot at all side by side to your watch from the My Solar day tabat the bottom of the Garmin Connect App, effort these troubleshooting steps.

ane. Close the Garmin Connect App

To close the App on iOS: swipe up from the bottom to open your phone's app switcher or double-tap the abode button and then swipe the Garmin Connect App upwards until information technology disappears.
To close the App on Android: swipe up from the bottom, hold, and then let go. Swipe upwards on the Garmin Connect app. Or tap on the recent applications carte and swipe the Garmin Connect App to the right until it disappears.
Open the Garmin Connect App on your phone once more.
- Wait at the picture of your Garmin Device at the top of the Garmin Connect App.
- Look a few seconds and wait for the green dot to announced next to your watch.

2. Restart your Garmin and your phone

On watches with power buttons, hold downwardly the ability button for 15 seconds to power off. Await ten-20 seconds, and so power it back on.

If yous have a rechargeable Garmin tracker or watch that does non take a power push, plug the watch or tracker into its Garmin-branded charging cable and connect it to a USB power source, so immediately unplug information technology. Restart Garmin vivosmart with charging cable

This is the equivalent of a restart (you lot cannot power cycle a Vivofit device except automatically after a software update).

Restart your smartphone by turning information technology off and and then dorsum on

On Android, printing and hold the telephone's physicalpower button. Then tap Restart (might as well be chosen Reboot.)
On Apple tree, printing both the book downward push button and the side button. Press and hold the side push until the ability-off slider appears. And so slide your phone off. In one case information technology'south off, please wait x seconds and printing the side button to power information technology back on.
- For models with a domicile button, printing and hold the side button (or top button) until the power-off slider appears and slide information technology off. Wait 10 seconds, and and so press the side or top button to ability back on.

3. Plow the Bluetooth (BT) setting on your phone off then back on

Remove your device from Garmin Connectand from Bluetooth on your phone to force the pairing process.

For Android, endeavour clearing your Bluetooth cache.

Go to Settings > Apps & Notifications (or Apps) and evidence all your apps.
Tap the Carte or More push button (icon looks similar 3 dots or three lines.)
Chose Show system (or Bear witness system apps.)
Curlicue the list and tap Bluetooth.
Choose Storage & enshroud (or Storage.)
Tap Articulate cache.

4. Delete and reinstall the Garmin Connect app

If it's still not working, remove the Connect app from your phone and reinstall it from the App Store (Apple) or Play Shop (Android.)

Deleting the app from your phone removes the app information as well. Equally long as you upload your data to Connect's servers, your data is preserved.

After reinstalling the app, yous need to sign back into your Garmin account and pair your watch or tracker with the phone again.

Delete and reinstall the Connect app for Android

Open Settings > Apps & notifications.
Choose to meet all your apps.
Scroll down and tap on Connect.
Cull Uninstalland confirm you want to remove it.
Open up Google Play Store app.
Search for Garmin Connect.
Tap Install.
Open Connect and sign in with your username and password.
Give Connect permission to run in the background and other permissions.
Look for a notification to link your Garmin with your telephone.
One time linked, your Garmin should automatically sync with Connect.

Delete and reinstall the Connect app for Apple iOS

Locate the Garmin Connect app on your dwelling screen.
Press and concord the app icon until the quick action carte du jour appears.
Select Remove App.
Confirm and press Delete App.
1. Do not select Remove from Abode Screen.
Open the App Shop and search for Garmin Connect.
Tap the cloud icon.
Open up Connect, allow Connect access to Bluetooth and sign in with your Garmin account's username and password.
Let or Don't Allow Connect to send notifications and make up one's mind if you lot desire to link to Apple tree Health.
1. Cull Turn All Categories On, toggle the categories y'all desire, or select Don't Permit.
Follow the instructions on your phone's screen and tap your Garmin device model.
1. If you don't see your device model, tap Browse all compatible devices
Place your Garmin device into pairing mode or tap the Prove me how to pair imprint to learn how.
1. For about watches, go to the spotter face, hold Card or go to the Settings app and select Phone > Pair Phone.
2. For nigh trackers, press the button at the bottom of your tracker to view its controls menu. Search for and tap the icon that looks like a wifi signal or the icon that looks like a phone with the Bluetooth icon. On some trackers, you demand to press the sync push to enter pairing fashion manually.
3. If you lot cannot find the pairing setting for your Garmin, become to the sections.
  Pairing Your Smartphone orPairing Multiple Mobile Devices in your Garmin'south user guide.
In the app, tap Connect information technology.
Enter the pairing code from your Garmin device into the Bluetooth pairing request on your phone.
Decide if you want to permit your Garmin to show notifications from your phone and any other requests like setting sleep hours, location access, and others.
Finally, tap Sync At present to offset syncing! One time washed, tap Finished.

v. Remove and and so re-add the Garmin spotter from the Connect App

A. Remove your Garmin device from Connect

1. Open up Garmin Connect on your phone.
2. Tap your Garmin device's picture.
3. Cull the Carte (iii-line icon) or More (three dots icon) push.
4. Select Remove Device from and ostend you wish to remove information technology.

B. Add your Garmin back to Connect

1. On your telephone, open up the Garmin Connect app.
  1. Android: select the Menu push button (three lines icon) at the top.
  2. Apple: select theMore than push button (3 dots icon) at the bottom.
2. Gyre downwardly and select Garmin Device.
3. Select Add Device.
4. Choose your device from the on-screen options or browse to meet a listing of all compatible devices.
5. Identify your Garmin device into pairing mode post-obit the on-screen instructions.
  1. It would assist if you got a new pairing passcode to pair your Garmin with your phone.
  2. If you cannot find the pairing setting for your Garmin, go to the sections.
    Pairing Your Smartphone orPairing Multiple Mobile Devices in your Garmin's user guide.

6. Remove and re-add your watch from your phone's Bluetooth settings

For nearly Garmin watches and trackers, y'all pair it directly through theGarmin Connectinstead of from the Bluetooth settings on your telephone.

However, if after removing your Garmin, you aren't able to successfully add it back and pair information technology, cheque your phone's Bluetooth settings.

Get to your phone'south Bluetooth settings.
Discover your Garmin lookout man.
Select Forget Device or Forget This Device.
1. When you forget it, it removes the pairing to the Garmin device from that phone.
Restart your telephone.
Look for a notification to re-pair your Garmin tracker or watch on your phone using a new pairing code that appears on your Garmin device.
1. If you don't come across whatever notification, open up Garmin Connect and and then see a new notification from the app.

Forget Bluetooth and re-pair on Android

For Android, look for your Garmin device in the Settings app'due south Bluetooth options.
If you can't discover information technology look underPreviously Connected Devices. You may need to tap Run into all to detect your Garmin.
Then tap the Settings gear icon and cull Forgetand confirm information technology.
Render to your phone'south Bluetooth settings, choose Pair new device.
Tap your Garmin device from the list of available devices.
1. It sometimes takes a while for your Garmin device to show up as an bachelor Bluetooth device.
Wait for the pairing message and then enter the pairing code that shows upwards on your Garmin lookout man or tracker's screen.
Once paired, open Garmin Connect and meet if it automatically syncs or if you can manually sync it to the app.

Forget Bluetooth and re-pair on Apple

For Apple, open Settings > Bluetooth.
Locate your Garmin device. If you don't see it, also look nether Other Devices.
Tap on the info push adjacent to the Garmin.
Choose Forget This Deviceand confirm.
Tap your Garmin Device under Other Devices.
Wait for a message to enter the pairing code that appears on your Garmin device.
One time paired, open Garmin Connect and see if it automatically syncs or if y'all can manually sync information technology to the app.

7. Try using Wi-Fi instead of Bluetooth

Garmin watches that tin connect to WiFi take several advantages: they automatically upload your saved activities and download any bachelor software updates to the device direct.

Unfortunately, not all Garmin smartwatches offering WiFi, and at this time, no Garmin trackers back up WiFi.

So let'southward check if your Garmin picket is a WiFi-uniform Garmin device.

Garmin devices currently support WiFi networks that meet the post-obit criteria: 2.iv GHz that'south either unencrypted or uses WEP, WPA, and WPA2 passwords.

In Garmin Connect, tap the Bill of fare (3 lines) or More (three dots) button.
CullGarmin Devices and tap on your Garmin scout.
SelectGeneral and run into ifWi-Fi Networks is bachelor.
1. If y'all see a network, choose toAdd a Network, tap and enter its password.
2. Tap Connect and OK one time information technology successfully connects.

Once your Garmin is connected to WiFi, all your activity data, settings, and music sync automatically when both your phone and device are connected to the aforementioned Wi-Fi network.

See this article if you have problem connecting your Garmin device to WiFi:WiFi Problems with your Garmin smartwatch? Try these steps.

Is your Garmin still non syncing or connecting with Connect? Try using Garmin Limited

If Garmin Connect isn't working, yous tin use the Garmin Limited App on your computer (Windows and Mac supported) to upload data to your Garmin Connect business relationship.

It doesn't have to be your computer. Yous can utilise anyone'south PC and upload your data to Garmin's servers!

You volition need to install Garmin Express on that computer, however, temporarily. Just it's easy to uninstall!

Try syncing your Garmin device to your computer

First, you lot need to install the Garmin Express App on your reckoner.

Once installed, connect the Garmin device to your reckoner using its original cable. If your device came with or purchased a Garmin USB Ant Stick, plug it into your calculator and so open up Garmin Express.
Your Garmin enters mass storage mode and should besides show upwardly as a bulldoze on your figurer.
Open the Garmin Express application.
1. If you connected earlier, cull your Garmin device's tile.
2. If you never connected your device to Garmin Express, tap Add together New Device.
Wait for Garmin Express to check for an update for your device.
1. If Garmin Express lists an update, tap the Install button to update your device.
Once your device connects and updates (if available) with Garmin Limited, information technology automatically syncs in the groundwork. To manually sync, press the Sync push.

If Garmin Express isn't syncing either, try these additional tips

Review your device'due south Sync Audit on the telephone app.See your device'southward audit history inside Garmin Connect by going to Menu or More push button > Settings > Device Sync Inspect and search for whatsoever error or alert messages.
- Use the navigation buttons at the bottom to review any previous inspect reports.
Manually Upload Activities to Garmin Connect. If your reckoner recognizes your Garmin lookout or tracker equally a mass storage device, you can manually import an action into Garmin Connect.
Clear your Garmin'south device storage. Use Garmin Limited to delete activeness files (labeled with .fit) from your device's activeness binder.
- Some users advise deleting all your device's .fit files so removing your Garmin from Garmin Connect and forgetting it from your phone's Bluetooth settings. Once removed, restart your phone, open Garmin Connect, and re-pair your device to the app.

Are some of your Garmin's activity or other data missing after syncing?

You should always sync your device using a single Garmin Connect account

If some information is missing after it syncs, verify that you are syncing to the same business relationship by checking your log-in credentials. It should exist the same email address.
One verified that the account is the same, try removing your device from Garmin Connect post-obit the directions in a higher place so add it back.

Verify you turned on Activity Tracking and that your Garmin is listed as your Preferred Activity Tracker in Garmin Connect

When activity tracking is off, your Garmin does not record your steps, floors climbed, intensity minutes, slumber tracking, andMove IQ.

Ostend Garmin Connect uploads your lookout man's or tracker'southward data to its servers

Open Garmin Connect.
Tap the Carte (Android) or More (Apple) button.
ChooseSettings>Profile & Privacy.
SelectData > toggle onDevice upload.

If data is still missing, try manually importing the missing activities into Garmin Connect.

Summary

I promise that this article helped yous with your Garmin watch or tracker syncing issues.

If you have any more questions or anything to add, please feel free to let the states and everyone else know about it in the comments section beneath!

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Source: https://www.myhealthyapple.com/garmin-watch-or-tracker-not-syncing-to-connect-app-on-your-phone-lets-fix-it/

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